Terms of Use

1. Who sells, who charges and who answers

Everything you contract here is sold, charged and answered for by Colabtec Digital LTDA, CNPJ (Brazilian company tax ID) 65.787.255/0001-91, headquartered at Alameda Rio Negro, 503, sala 2020 — Alphaville, CEP 06454-000 — Barueri, SP — Brasil. Contact: [email protected]. Website: https://colabtec.com.

Part of the programs is carried out in China by Zhuhai Colabtec Technology Co., Ltd., at the Baijiao Technopark, Doumen District, Zhuhai, Guangdong. It performs the work; it is not your counterparty.

Toward you, a consumer in Brazil, the party that answers is the Brazilian company. We are not intermediaries for the Chinese entity and we do not pass responsibility for the service on to it: the Código de Defesa do Consumidor (Brazilian Consumer Protection Code, the "CDC") holds the supplier liable for the acts of its agents (art. 34) and provides for joint liability along the supply chain (art. 25, §1).

2. What you are accepting

By using the site you accept these rules; by contracting, you accept the conditions of the offer. Your acceptance is recorded together with the version of the text, the date, the time, the IP address and the browser — proving acceptance is our burden, not yours.

Before payment you see the summary of the contract on a single screen, with whatever limits your rights highlighted: deadlines, restrictions and the cancellation policy (Decreto 7.962/2013, Brazil's e-commerce decree, art. 4, I; CDC art. 54, §4). Right after contracting, you receive by e-mail the contract and these Terms in a file you can store and reproduce, and the same copy stays in your logged-in area.

3. Four languages, one prevailing text

We publish this document in Portuguese, English, Spanish and Chinese, with equivalent content. The Portuguese version is the reference text and prevails for consumers in Brazil: the law requires the offer to be made in Portuguese (CDC art. 31).

This matters above all for numbers: a deadline that differs between translations is not a translation error, it is a second offer, and the reading most favorable to you prevails (CDC art. 47).

4. What each family delivers

There are twelve families. Each offer page carries the full description, the total price and the deadline. What holds for all of them: our delivery is a best-efforts obligation with a verifiable product. We state what we produce, with what content and within what deadline — we do not sell outcomes.

• Start — immersion in Zhuhai: schedule, content, guidance and materials. A free-form course, not regulated by the MEC, Brazil's Ministry of Education (art. 39 of the LDB, the Brazilian education guidelines law); the certificate does not suggest an academic degree, and the program is not an internship, a job or a placement.
• Space — an address in China, samples received and checked, a desk and a meeting room by the period.
• Smart — résumé review by an engineer in Zhuhai, a fit report and a trilingual dossier, whether or not an opening exists.
• Show — video answers on demand, an archive, and filmed factory visits.
• Support — sessions and mentoring with the team in Zhuhai, with a written opinion.
• Seed — feasibility opinion, roadmap, workbench and prototype.
• Speed — diagnosis, plan and execution for production, quality and unit cost.
• Solution — feasibility reading, strategic diagnosis and implementation.
• Suite — suite opening, sample testing, board analysis and engineering.
• Shop — global feasibility opinion, storefront by SKU, warehousing and operations.
• School — recorded courses, catalog, community and a five-day immersion.
• Software — scope diagnosis, technical blueprint and custom development.

5. What we do not promise

We do not guarantee a closed partnership, an approved supplier, a job opening, a hire, an approved visa, a granted patent, a working prototype or any financial return. A published offer binds whoever publishes it (CDC art. 30) — which is why we do not publish what we cannot deliver.

Our programs are for training, technical research and business. Nothing here promises or authorizes the exercise of paid activity within Chinese territory, and everyone who takes part declares awareness of this. Entry into the country depends on the appropriate visa, obtained by the traveler: we issue a participation letter where applicable, the decision belongs to the consulate, and we do not provide immigration advice.

We do not call ourselves official partners of any government, university or technology park without a document that proves it.

6. Price, taxes and payment methods

The full price appears before payment, in Brazilian reais (BRL), with every addition itemized separately: taxes, payment-method fees, the cost of issuing the nota fiscal (the Brazilian tax invoice) and, where the charge is in US dollars, the IOF (Brazilian tax on foreign exchange transactions) and the conversion cost. Amounts shown on the site in dollars or yuan are for reference: charges in Brazil are made in reais, because stipulating payment in foreign currency here is void (Lei 10.192/2001, art. 1).

Where installments are offered, before your acceptance we show the cash price, the interest, the additions, the number and frequency of the installments and the total sum (CDC art. 52). Late payment incurs a 2% penalty — the legal cap — and 1% interest per month.

We accept Pix (Brazil's instant payment system), card and boleto (the Brazilian bank payment slip). Without payment confirmation nothing is charged and no session or seat is held. While a subscription is active the price does not change: a new price list applies to new purchases.

7. How long we take to deliver

A stated deadline is an obligation: failing to set a deadline is expressly an abusive practice (CDC art. 39, XII). Each offer carries its own; the table is the common floor.

If the deadline is missed, you choose: demand delivery, accept an equivalent service, or terminate with an inflation-adjusted refund plus damages (CDC art. 35).

8. What may prevent you from using what you bought

A restriction we do not disclose cannot be held against you. That is why it is here, and highlighted on the page of every offer that depends on it.

• A valid passport and the appropriate visa, where the offer involves being present in China. Obtaining them is up to you; the decision belongs to the consulate.
• A minimum age of 18 to contract and to take part in an in-person program.
• Language: part of the material and of the sessions in Zhuhai takes place in English or Chinese, with the translation support stated in the offer.
• Limited seats and a minimum quorum per cohort: 12 confirmed participants for Start, 6 for the School Immersion, verified 45 days beforehand.
• Dependence on a third party — university, laboratory, factory, carrier, agency. Where it exists, the offer says so.
• The Chinese calendar: Chinese New Year and the October holiday stop factories for weeks, and our deadlines already build in that slack.
• Network restrictions inside China affect meeting and storage tools. We tell you beforehand which one will be used.

9. Seven days to withdraw

You have 7 calendar days to withdraw from any purchase made on this site, counted from contracting or from receipt, whichever is later. This is art. 49 of the CDC, and it applies because buying through a website is contracting away from business premises. No justification, no penalty, no administrative fee.

To exercise it, write to [email protected] or use the refund button in your logged-in area — the same channel through which you contracted is also valid. We confirm receipt immediately, with a numbered ticket. The refund is full and monetarily adjusted, through the same payment channel, within 10 days; where a card was used, we immediately notify the card issuer not to post the charge or to reverse it (Decreto 7.962/2013, art. 5, §3). Withdrawal reaches ancillary contracts as well, at no cost — including the travel logistics contract of Start.

For digital content, one sentence that needs to be written down: watching the class does not extinguish your right. The exception for a service already begun is a European rule, not Brazilian law, and we do not apply it. For School the window is longer: 15 days, by our own policy.

If you want performance to begin before the 8th day, that goes in a separate box at checkout, never pre-ticked, warning you that the refund then becomes proportional to what has been performed; the milestones stay in your dashboard with date and time. Even so, for entry-level purchases of up to R$ 590 the refund is full within the 7 days, even with the opinion already delivered: absorbing a few refunds is cheaper than arguing with you.

10. Cancellation and refunds, family by family

Outside the 7 days, the rules below apply. They change with the type of delivery, because the cost already incurred changes: cancelling access to a recorded class costs nothing; cancelling a cohort with hotel rooms already blocked does. Any amount retained is capped at the actual, provable loss.

What we never do: keep everything you paid (CDC art. 51, II and IV, and art. 53), charge a full penalty, cancel unilaterally without giving you an equivalent right (art. 51, XI) or change the price and content of what you have already contracted (art. 51, XIII). A termination penalty, where one exists, applies to both sides.

• The scale for Start and the School Immersion, after the 7 days: up to 90 days before the cohort, 100% minus the deposit; from 90 to 45 days, 70%; from 45 to 15 days, 50%; less than 15 days, full credit toward the next cohort.
• If we cancel or reschedule the cohort for lack of quorum: 100%, with no scale, plus reimbursement of the airline rebooking penalty against proof of payment.
• A visa denied despite correct documentation, illness with a medical certificate, or bereavement give full credit toward the next cohort, with no penalty.
• No-show without notice on a space booking: retention capped at 20%, and the remainder becomes credit. Twenty per cent is the retention ceiling across the whole platform.

11. Subscriptions: renewal, notice and cancellation

A subscription renews automatically until you cancel. We give notice before every renewal — 30 days ahead on annual plans, 7 on monthly ones — stating the amount, the date and the cancellation link.

Cancelling takes 2 clicks, at any hour, inside your account, with no mandatory justification and no retention queue. You receive a numbered ticket and an immediate e-mail. Future charges stop at once, access continues to the end of the cycle already paid for, and your invoice history stays available for download. If a payment fails, we retry five times — on day 1, 3, 5, 7 and 14 — keeping your access throughout and e-mailing you at each attempt. After 14 days without payment, access is SUSPENDED, not terminated: the subscription stays open, comes back the moment payment goes through, and definitive termination only happens with the 30 days' notice we commit to in the termination clause. We charge no retry fee, no administrative fee and no acquirer pass-through — the ruler re-presents the same amount.

A lock-in period exists only where there is an explicit benefit — a discount against the standalone price. In that case the early-exit penalty is proportional to the remaining term and capped at 10% of the balance. A full penalty is an abusive clause, and we do not use one.

We may also end a plan, with 30 days' notice, refunding the paid and unused period on a pro rata basis: when the decision is ours, we are the ones who refund.

You may PAUSE the subscription for up to 60 days in total — inside your account, with no justification. The pause takes effect at the end of the cycle you have already paid for, because that period has already been delivered and would not be refunded: nothing is withheld and nothing extra is charged. During the pause there is no charge and also no benefit — including monthly credits, which are not granted during the paused period and whose validity is not extended because of it. You resume whenever you want, and we resume automatically at the end of the term. Pausing is not cancelling: cancelling is still two clicks, right beside it, and ends the recurrence for good.

If we ever raise the price of a subscription, we notify you by e-mail at least 30 days in advance, stating the current amount, the new amount and the effective date, with a cancellation link in the notice itself. Until that date you may terminate WITH NO PENALTY — and no penalty means none at all: neither the loyalty penalty, nor is the annual up-front discount clawed back. The increase does not reach anyone who does not accept the new version of these Terms: while you remain under the version you accepted, the contracted price is the one that applies.

12. Credits

One credit equals one real, and every product accepts credits. A larger top-up carries a bonus, which is an unconditional discount. The nota fiscal (the Brazilian tax invoice) is issued upon consumption, not upon top-up: the top-up is an advance from you, and the service only happens when you spend the credit.

Within 7 days of purchase, unspent credits are refunded in full, through the same channel, within 10 days. After that, credits are not refundable in cash, are not transferable to another person, and serve only for Colabtec products and services.

Credits are valid for 12 months from each top-up. We send an e-mail 30 and 7 days before the balance expires and, if you ask before it lapses, we extend it once for a further 12 months. If we close your account through no fault of yours, the balance comes back as money.

13. The travel logistics of Start are a separate contract

Colabtec is not a travel agency, holds no Cadastur registration (Brazil's official tourism-provider registry) and does not sell tour packages. We sell the program: schedule, content, guidance, materials and access to the technical visits.

Accommodation, air tickets and ground transport are contracted under a separate instrument, with a travel agency registered with Brazil's Ministry of Tourism, named in that contract, which is the party that answers for those services — selling travel in one's own name without registration runs against Lei 11.771/2008, the Brazilian Tourism Act. The price of the program does not include the agency's services, which appear separately in the agency's own contract; and if you exercise withdrawal within the 7 days, that contract is ancillary and falls with it, at no cost (Decreto 7.962/2013, art. 5, §2).

Before the trip you sign the acknowledgment that you will not carry out paid activity within Chinese territory, the cohort's confidentiality agreement and, under a separate and optional instrument, the image use authorization.

14. We do not intermediate investment

Colabtec does not intermediate securities, does not raise funds from third parties, does not structure public offerings, does not act as a securities adviser or analyst and does not advise on fundraising. Nothing in Seed, in Speed or in any other product should be read as an investment offer or promise.

What we sell there is engineering and diagnosis: technical opinion, roadmap, workbench, prototype, production plan, quality and unit cost. Presenting a project to someone is different from placing a security, and the line lies in how we charge: we never charge a percentage of any amount you raise. The only success fee we work with is on proven and verifiable cost savings.

Where there is an equity stake or compensation tied to the results of your business, that lives in a separate instrument, signed outside the platform and outside checkout, with a recommendation to obtain independent legal advice. Mixing service and equity in the same document contaminates both. The basis is Lei 6.385/76, the Brazilian Securities Act, and Resolutions 88/2022 and 160/2022 of the CVM, Brazil's securities regulator: a public offering requires an authorized platform, which we are not.

15. We never charge the candidate for a job

In Smart the professional pays for analysis and technical material — résumé review, fit report, trilingual dossier, verified profile. They never pay for a job opening, a referral, an interview or a hire, and never pay a percentage of a future salary.

This is not a courtesy, it is the law: Lei 6.019/1974, art. 18, forbids charging the worker any amount as a brokerage fee, and ILO Convention 181, art. 7, prohibits a private employment agency from charging workers any fee or cost.

Placement revenue comes entirely from the company side: database access and success fees paid by whoever hires. To the professional we deliver a best-efforts obligation — analyzing, producing material, presenting — never an obligation of result. We do not promise a job opening, an interview, a salary or a probability of being hired, and we do not publish statistics without backing. Your profile only goes to a company with your consent, one company at a time.

16. How to reach us, and how long we take to answer

The channel is [email protected]. It handles information, questions, complaints, suspension and cancellation — cancelling has to be as easy as contracting, and through it you cancel.

We confirm receipt of your message immediately, through the same channel you used, with a ticket number. The answer comes within 5 days (Decreto 7.962/2013, art. 4, sole paragraph). Before completing the purchase you can correct on the screen itself the data you entered.

We do not promise a 24-hour call center.

17. Security of payment and of your data

We use recognized security mechanisms: encrypted traffic, restricted and logged administrative access, and token-based sessions that we do not store in clear text. We do not say we are one hundred per cent secure or impenetrable, because nobody is.

Card data is processed by the payment provider and does not stay on our servers. The rest is in the Privacy Policy, which is part of this contract.

18. Your account

The account is created by magic link: you enter your e-mail, receive a single-use link valid for 15 minutes, and you are in. There is no password to leak, which shifts the care to your inbox. If you notice unauthorized access, write to [email protected] and we terminate all open sessions.

19. Acceptable use

The rule is short: do not use the platform for anything unlawful, to harm anyone, or to get around what you contracted. If what is set out below is breached, we may suspend or close the account, on objective criteria, stating the reason and giving you a chance to respond. An improper suspension is reversed, with a pro rata refund.

• No unlawful activity, threats, harassment, discrimination or fraud.
• No sending third-party material you hold no rights to, nor another person's personal data without their knowledge.
• No reselling, sublicensing or redistributing our access, classes, dossiers or reports.
• No automated bulk collection, circumventing plan limits or attempting to reach administrative areas.
• No presenting yourself as a Colabtec representative, partner or franchisee without a contract saying so.

20. Who owns what

Classes, videos, dossiers, opinions, reports, trademarks and the site's code are ours or licensed to us. By contracting you receive a personal, non-transferable license to use them, for the contracted purpose and within the term of the plan. There is no assignment of copyright, and the license does not allow resale or redistribution.

What is yours stays yours: résumé, drawing, file, specification and any material you send us. We receive only the license needed to perform what you contracted, for as long as needed, and a deliverable already paid for is yours even if the contract is terminated. Where the work generates a new creation — a board design, custom software, a prototype — ownership is set out in the specific contract, before the work begins.

21. If the service comes out defective

If what we deliver is incomplete, does not match the offer or does not work as described, you complain and we fix it. The window to complain is 30 days for a non-durable service and 90 for a durable one, counted from delivery or from when the defect becomes apparent (CDC art. 26).

If the defect is not cured within 30 days, the choice is yours: re-performance at no cost, immediate return of the amount paid with monetary adjustment, or a proportional reduction of the price (CDC art. 20). For damage caused by the service, the window to seek compensation is 5 years (CDC art. 27).

22. How far our liability goes

We do not exclude or limit our liability for defects or for damage arising from the service. A clause of that kind is void in a consumer relationship (CDC art. 51, I) — so we do not write one.

What we do state clearly is the object: our deliveries are a best-efforts obligation with a verifiable product. We do not answer for a business decision you take on the basis of an opinion of ours, nor for a supplier, factory or public body you engage on your own account. Where we are the ones engaging the third party to perform your delivery, we answer for that third party.

The site may be unavailable, and we give notice in advance when downtime is planned. An event beyond the parties' control suspends the deadline and, if it makes delivery unfeasible, unwinds the contract with a refund of whatever was not performed.

23. When we change this text

We may change these Terms. We publish the new version with a number and a date, notify account holders by e-mail at least 30 days in advance, and keep the earlier versions accessible — the history proves which text you accepted.

A change does not alter what you have already contracted: price, deadline, scope and cancellation policy remain those of the version in force when you accepted. If the new version does not suit you, you terminate at no cost before it takes effect. This is version 1.2, in force since September 19, 2026.

24. Governing law and venue

Brazilian law applies. As a consumer, you may go to court in the venue of your own domicile — that is your right, and no clause of ours takes it away (CDC art. 101, I). For relations between companies that are not consumer relations, the courts of the district of Barueri, São Paulo, are elected, always subject to the consumer's right stated above.

We do not impose arbitration: a mandatory arbitration clause is void in a consumer contract (CDC art. 51, VII).

Before any dispute, try [email protected] — we answer within 5 days. You may also use consumidor.gov.br (Brazil's official public consumer dispute platform) or a Procon office (Brazil's state and municipal consumer protection agencies) at any time; neither is a mandatory step.